Digital service platform

A digital service platform is, by our definition, the very core of a solid and scalable architecture. It enables the business to adapt to new needs quickly, and forms the foundation for a long-term IT architecture. In addition, the platform makes it easier for the company to take advantage of data and systems that already exist, but which may not have been adapted for integration originally.

In order for a service platform to be optimal and provide the greatest possible business value, it is very important that it is tailored to your business. A ready-made "package solution" is not for everyone. Our approach to developing these solutions is about starting with the development of a common strategy. In this way, the platform is optimized according to the needs. Then we build the solution based on existing "semi-finished products", so that the basic functionality is in place and we can then focus on the uniqueness of your company.

How to establish a digital service platform?

We have components and modules developed over time, which are in use with many of our customers. The platform is set up in Azure, where we have a toolbox with different components that are developed according to the customers' individual needs. In other words, there are many similarities, but none of our service platforms are exactly the same.

The work process starts with us first figuring out what exactly your service platform should be like. This is a set of work meetings where we map out all business needs and map these down to products, services and components of the service platform. Here we spend a lot of time to ensure that all prerequisites are covered.

A digital service platform ensures that our customers can utilize their existing business systems even if they are of older vintage. This also makes it easier for them to focus on the development of new business opportunities. One of the purposes of the service platform is that older systems should not place restrictions on new opportunities.

Performance

In large solutions, you cannot avoid heavy, resource-intensive tasks. To ensure stability and high performance in complex solutions, it is necessary to be able to divide the "machinery" into small, independent and simple components. By isolating them, we make sure they don't affect the performance of the rest of the solution. The services also temporarily store data from the business systems in order to be able to serve this as quickly as possible where needed.

Stability

When modern solutions are constantly changing, it is important to be able to handle continuous development without compromising stability and uptime. Each service must be independent of other services so that it is possible to update or replace one service without affecting the whole.

Fast development time

Technology changes happen quickly and often unexpectedly. Therefore, it is necessary to be able to turn around quickly when something occurs. A digital service platform facilitates a faster pace of development, which in turn leads to customers being able to launch new concepts and solutions in line with the needs of the business.

Communication

With complex solutions that are sewn together from very different systems and products, it is all the more important to have a common communication platform between the different components. A digital service platform also makes it easier to keep up with the requirements for continuous change from the company's business side.

Security and sign-in

The service platform is set up to meet the security requirements of our most demanding customers. It also consists of a common login service that can be deployed to all components of the solution. For example, for customers with many systems, the user can have a common ID for all associated solutions.

Personalization

Everyone wants to feel unique and has a desire to have their special needs met. This also applies to visitors to your digital surfaces. The platform facilitates the collection of data on usage and needs in a secure way. By using machine learning based on the large amounts of collected data, we can sharpen the message that is presented to the visitor. In other words, the editor doesn't have to do all the heavy lifting himself. Here we let the machines do the work for us.

Digital service platform summarized

• You will be able to quickly adapt to new needs driven by new technology or new users
• It will be easier to replace mission-critical individual components in the architecture
• Downtime is avoided or minimized
• When the reuse of services in other parts of the business becomes easier, it will provide scalability when needed
• Users can be offered segmentation and personalization with greater precision
• In addition, AI solutions and machine learning can be more easily plugged in when the need arises